Overview
We want you to be confident when shopping with us. Please read the following refund policy carefully before requesting a return, exchange, refund, or warranty claim.
The placement and purchase of an order with 4WD Partshop constitute the acknowledgement and acceptance of all the terms and conditions listed below. 4WD Partshop reserves the right to make changes to its website and terms and conditions at any time.
Returns
Under Australian Consumer Law, customers are entitled to a refund, replacement, or repair where a product is found to be faulty, not fit for purpose, significantly different from its description, or fails to meet consumer guarantees.
If a part has failed under correct installation, normal use, and is confirmed to be faulty, we will provide either a replacement product; or a full refund, at no additional cost to the customer.
Warranty claims do not cover damage caused by incorrect installation, improper fitment, misuse, modification, accidents, neglect, or normal wear and tear. Parts that have been incorrectly fitted, altered, or damaged during installation are not eligible for a refund, replacement, or credit. All warranty claims must first be submitted to us for assessment.
Refund Processing
Once your return has been received and inspected, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please allow 3-10 business days for the funds to appear in your account, depending on your bank or payment provider.
Late or missing items
If your order has not arrived within the expected delivery timeframe, please contact us. We will work with the shipping carrier to investigate and assist in locating your parcel. Please ensure your shipping details are correct when placing your order.
Sale items
Sale, clearance, and promotional items are final sale and cannot be returned for change of mind. However, all sale items remain covered under Australian Consumer Law and may be eligible for a repair, replacement, or refund if found to be faulty.
Returns & Exchanges
All returns must be notified within 7 days of receiving your order and must be accompanied by a copy of the delivery docket or invoice.
In order for items to be considered for return or exchange, items must;
- Be unused and unfitted
- Be in the same condition as supplied
- Include all original packaging, accessories, and documentation
- Be accompanied by proof of purchase, delivery docket, or invoice
Products that have been fitted, installed, modified, used, or damaged after delivery are not eligible for return unless being assessed under a valid warranty claim for a manufacturing defect.
Returns received:
- Within 15 days of purchase may be accepted at our discretion.
- Between 15 and 30 days from the invoice date will incur a 15% restocking fee.
- After 30 days from the invoice date will not be accepted.
Claims for credit or return approval cannot be processed without prior notification.
We reserve the right to inspect all returned goods before approving a refund, exchange, or credit. 4WD Partshop reserves the right to repair items where possible and return without issuing a credit note.
Under Australian Consumer Laws, we are not required to accept returns and offer exchange or refunds on items due to incorrect choice or change of mind.
Please note that non-stock, special-order, and electrical items cannot be returned for change of mind and will not be accepted for credit unless required under Australian Consumer Law.
Shipping returns
Customers are responsible for return shipping costs unless the return relates to a confirmed manufacturer defect, an item supplied incorrectly by us, or another circumstance covered under Australian Consumer Law.
Original shipping charges are non-refundable, and freight charges incurred when returning goods will not be credited. We recommend using a tracked shipping service when returning items, as we cannot guarantee receipt of goods that are lost or damaged in transit.
If a warranty claim is approved, return shipping costs may be reimbursed at our discretion or in accordance with Australian Consumer Law. For information on courier services, delivery timeframes, shipping costs, tracking, and order dispatch, please view our Shipping & Delivery Policy.
Warranty Claims
All claims are subject to inspection and assessment. A warranty claim does not automatically entitle the customer to a refund, replacement, or credit. In the event that the part has failed under correct fitment, normal use and has been proven faulty, either a replacement part or a refund will be issued at no cost to the buyer.
The first step for any warranty claim is to contact us.
We may ask you to provide:
- Your order number or proof of purchase
- Photographs of the item
- Details regarding installation and use
This information helps us to ascertain the circumstances for the warranty claim and allows us to provide the correct information to be supplied to the manufacturer in regards to your claim. Please note that some manufacturers may require the part to be returned for inspection before a refund or replacement can be approved.
If the product is found to have failed due to incorrect installation, improper fitment, modification, misuse, accidental damage, or use outside the manufacturer’s specifications, the warranty claim will be rejected and the item may be returned to the customer at their expense.
Many products, particularly electrical components, carry a manufacturer’s warranty. In these cases, the warranty assessment process may be managed in conjunction with the manufacturer. Where possible, we reserve the right to repair a product and return it to the customer rather than issue a refund or credit.
Need help?
Contact us for questions related to refunds and returns.